to let you open another account with no choice! That’s what I have recently encountered and experienced with this bank.

While I was patiently waiting for my blog earnings to get into my account, which took so long that time giving me reasons to get worried, I received a call from the Olongapo Branch Manager informing me that my account has already closed. Right! When it was already closed, they took time to inform me but when it was in its delinquent status, no one paid attention. The explanation was I applied for a Savings Account that needs Php2,000 fund. Honestly, I do not remember because the only purpose for that was to receive my remittance which we have been doing since 2008 but recently opted for MLhuillier because of its more faster and convenient service.

So what the Manager was telling me that because I failed to have it funded for about 3 months now, my account closed! I have no complains about that if that was the bank rule but at least tell the client, warn or remind them that if so and so happens, my account will get deactivated, which they actually did when my account was already closed. When I told her that, she bluntly gave me an excuse that “Maam kasi sa sobrang dami ng accounts na hawak namin, di na nagawa“. I said “Well, I’m sure you have a system that tells you that the same way how and when you knew that my account already closed!” I was really upset that moment that I spoke in English straight catching people’s attention in queue because I needed the money for something and I can’t do anything because I still don’t have it! And she kept quiet…

The catch there was since I was expecting funds from PayPal, I was left with no choice but to open a new account with BDO coz otherwise the funds will go to the sender which I’m sure will take more time, knowing how strict PayPal rules have. And I didn’t want to wait further so I opened another account with them, but this time I opted for the Kabayan Savings (that comes with bankbook and atm) that requires no maintenance savings/funds, and only requires you to get it funded at least once a year!

I just hope that BDO people would also think about the hassle that they are giving their clients if they continue to neglect even this minor issues.

Anyway, enough talking about negative stuff. Let me move on and find out about life insurance which my husband and I have been talking about over the past weeks.

Mitch Carvalho

YOUR DIGITAL MOM NEXT DOOR
A full-time home-based Marketing Manager by day, 24/7 Mom, and a Blogger at any time. Iā€™m 43 and proud. Mom of Derelle & Erchelle, sharing my adventures as I walk through motherhood and having to do most things on my own while my Indian national husband works miles away from home.