So, you’ve got all the goods to build a successful e-commerce shop, right? Great products? Check. Awesome website? Of course. Social media integration plans that’ll put your website on the map? You better believe it.

How about a customer service team that’ll blow every other customer service team out of the water? If you don’t have this, you’re missing a vital ingredient to creating the most successful online shop possible. Why you ask? Because without a customer-friendly team that’s knowledgeable, helpful, creative, and flexible, you’re not going to be able to adequately deal with your consumers’ needs. When you’re running an online shop, it’s different. Someone can’t just walk in and ask a bunch of questions, try stuff on, or get an employee’s in-person opinion, that’s why an awesome customer service team for your online shop is going to be hugely vital. You need to give shoppers that experience but over the internet.